CONSUMER DIRECT WARRANTY POLICY- CANADA
Easton prides itself on the quality and performance of its products which not only meet, but also exceed industry quality and durability standards. However, all materials are subject to fatigue and a possible breakdown over time. Our conditions for product warranty are as follows:
BATS
1. The bat must have been purchased in CANADA from an “EASTON AUTHORIZED DEALER”. Composite and Scandium Bats have an exclusive 400 day warranty; all other non-composite and non-scandium have one year warranty. Wood bats are not covered by warranty, except Pro Maple Composite bats have a limited 90 day warranty.
2. The consumer must have their original computerized cashier’s receipt from the dealer as proof of purchase.
3. Third party receipts, such as PayPal, PayPoint, etc. will not be accepted.
4. Bats returned for warranty without proof of purchase will not be warranted.
5. This warranty covers all manufacturing defects from normal field usage including: denting, cracking, breaking, loose or detached end cap, rattling.
6. This warranty does not cover:
- Bats that have been abused, altered in any way or mistreated
- Bats that have been used in a commercial batting cage
- Bats that have been used in temperatures under 15 degrees C (60 degrees F)
- Bats purchased at an auction, or on auction websites without the express written consent
of Easton Sports Canada
- Used bats purchased from re-sellers
- Any representation or warranty made by dealers beyond the provisions of this warranty.
- Grip replacements
7. There is no warranty on wood bats.
8. Warranty coverage will be determined exclusively by Easton Sports. Easton cannot guarantee the warranty of your product until it is inspected and determined to be under warranty.
Easton does not approve of or authorize the purchaser, or any other person, to physically alter the bat in any manner for use in any game under the jurisdiction or sponsorship of an association or organization that has set standards for performance bats. Alternations includes, but is not limited to: bat doctoring, rolling in a vice, hitting foreign objects other than approved balls, inner wall shaving, end-loading and any other action that is designed to change the character or performance attributes of the bat in any manner. Any suspected alternations of the bat will nullify the Easton warranty.
Bats are limited to a two-time replacement from the date of purchase. Easton reserves the right to substitute similar product if necessary.
To extend the life of your bat, Easton Sports suggests the following:
- Use with leather covered balls only
- Limit the bat your individual use only
- Rotate the bat 1/4 turn each at-bat
RETURN PROCEDURE IN 3 EASY STEPS:
1. Review above conditions
2. Contact Easton Sports Canada Consumer Direct Warranty hotline at 1-866-7EASTON (1-866-732-7866) to receive a return authorization number
3. Once the return authorization number is issued, the consumer must return their product in its entirety along with proof of purchase within 20 days by prepaid carrier to:
Easton Sports Canada
17550 Rte Trans-Canada
Kirkland, QC H9J 3A3
OUTSIDE CANADA:
Contact Easton Sports USA at 1-888-259-1297 for products purchased from an “EASTON AUTHORIZED DEALER” in the USA. For products purchased outside North America, please consult our website for International warranty information.
For Additional Non-U.S. Warranty Questions: