Welcome Easton Baseball / Softball Official Site

EASTON’S NON-BAT EQUIPMENT WARRANTY POLICY (BAT BAGS):

Easton Bat Bags carry a limited 90 day warranty. Please refer to the following guidelines before submitting a claim:

Zipper issue

Material tearing issue

Sewing issue

Wheel issue

You can also contact customer service directly to submit a claim or ask any questions that you may have – 1-888-259-1297 (US)

Easton will accept warranty submissions for all eligible non-bat equipment that was purchased direct from Eastonbaseball.com and Eastonsoftball.com ONLY. Non- bat product categories that fall under Easton’s warranty program include Ball Gloves, Batting Gloves, Helmets, Catchers Gear, Bat bags and select Training accessories. (click here to view details of eligible non-bat categories)

Any Non-Bat Warranty claims for products purchased from an Authorized Easton Dealer should be handled at the retail location from which you purchased.

A web order # from our store is required to submit a claim. An RA# (Return Authorization #) is required with your product shipment to our warehouse. Warranty submissions that do not have a web order # and RA# can not be processed by our warehouse and your claim will be denied.

Easton will not pay for any freight charges incurred for shipment of the equipment to Easton’s warehouse. This cost is at the sole expense of the consumer.

Please complete all fields below to submit your claim. A valid web order # is required to submit.
Web Order #*
Date of Purchase (mm/dd/yyyy):*
Product Name/Model #*
Reason for Return:*
If "Other" - Please Describe in detail:
First name:*
Last Name:*
Email Address:*
Mailing Address:*
Mailing Address Cont'd:
City:*
State:*
Zip Code:*
Phone #: *
*Please note: Easton Sports does not accept PayPal receipts as proof of purchase. Please hold on to your receipt for further instructions in your return e-mail.
Special Instructions:*
When you submit this request an Easton Sports, Inc. Bat Warranty Representative will notify you of your return authorization number by e-mail within 3 business days.
* Required Fields

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For all other inquiries, our Customer Service department is available to help you.

For site or ordering issues please call 1-800-345-8140. Hours of operation (7am – 5pm MST)

For Warranty related questions, please call:

1-888-259-1297 (USA)

1-866-732-7866 (ALL OTHERS)

If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.

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EASTON’S NON-BAT EQUIPMENT WARRANTY POLICY (BAT BAGS):